Refund policy

Return and Refund Policy

All items are sold as-is and all sales are final.

VaultXL sells pre-owned, one-of-a-kind items. Every listing describes the item's condition and includes photographs of any wear, damage or defect we found. Please read the description and view every photograph before ordering, and ask us anything you are unsure about — we would far rather answer a question than process a return.

The only two exceptions

We will accept a return and refund you in full if:

You received the wrong item — what arrived is not the item you ordered; or
The item arrived damaged — it was damaged in transit and did not leave us in that condition.

In either case, contact support@vaultxl.com within 48 hours of delivery with photographs of the item and the packaging. We will arrange the return and refund the full purchase price including original shipping, and return shipping is at our cost.

What we cannot accept

Outside those two circumstances we do not accept returns. Specifically, we cannot accept a return because:

You changed your mind
The item does not fit your space, doorway or vehicle
A condition, flaw or measurement disclosed in the listing turned out to be as described
The colour differs slightly from your screen — monitors vary, and we photograph honestly rather than flatteringly

Please measure your space and your doorways before buying large furniture. We publish dimensions on every listing for exactly this reason.

Local pickup

Inspect the item at pickup, before you load it. Once you have accepted and removed an item, the sale is final — you have had the opportunity to examine it in person, which is the whole advantage of buying locally.

If an item sells twice

Every item we list is unique and held in a single quantity. Very occasionally an item sells through another channel before your order is processed. If that happens we will contact you immediately and refund you in full, straight away.